Frequently asked questions

Through the Service-Disk procedure, it is possible to receive accurate assistance on the problems encountered, without the need for intervention at the user's site, as it allows our technicians to reproduce the working environment of the user. The Service-Disk must be created from your program installation and the procedure varies…

Creation of a Service-Disk for a release lower than 9 of PARTNER/ASPAN. You can identify the version of the program using the menu command 'Help> About'. If you have a release newer then 9, please refer to the following guide: How to create a Service-Disk > Through the Service-Disk procedure,…

To proceed with the manual installation/remove of the USB KEY Drivers, please refer to the following instructions:   The latest hardlock-key drivers can be downloaded from Sentinel's official website: download updated driver >>   In the page that will open, at the top, select the command line type drivers: Sentinel…